Open a session and book your spot
Sign in, check the session details, and choose how to join. Full sessions may use a waitlist. An open session can offer immediate join and check-in.
Tutorial · 2:41
Join a session, follow your queue, and pay on mobile
Follow the full player session journey on real mobile screens: book, check in, view your queue and court, rest, check out, pay, submit a slip, and track payment status.
Open a session and book your spot
Recorded in the app using fictional sample data.
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Steps covered in this video
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Arrive and check in
When the organizer opens the session and you arrive, check in. The queue screen opens automatically. Waitlisted players need an available spot first.
Find your queue, game, and team
Check My status and Your game, including teams A/B. Waiting position is an estimate that can change, not a waiting time in minutes.
Your turn: check your court
The organizer starts the game. Check your assigned court and players, or open Courts for the session overview.
Pause your queue for a break
Finish an active game. For a queued game, ask the organizer to remove you first. Pause is available when you have no queued or active game.
Rejoin the queue or finish playing
When you are no longer in an active game, finish playing and confirm checkout to see your charges. To return, use the on-screen option, or contact the organizer if none is available.
Review your bill and balance
Open the amount tab, review the charge breakdown and balance, then open Pay Bill for payment details.
Transfer using organizer payment details
Check the organizer's QR or payment instructions. Transfer in your banking app and save the slip. RacketGo does not transfer money for you.
Select your slip and submit it for review
Choose a JPG, PNG, or WebP slip image up to 10 MB. Review the image and amount, then submit the slip to the organizer.
Track slip review and payment confirmation
A submitted slip waits for organizer review. The received amount and balance update after organizer confirmation. If no balance remains, the bill shows Paid and you can open the receipt.
Full transcript · English
Open a session and book your spot
Let's join a session, follow the queue, take a break, and complete the payment steps on mobile. Sign in, open a session from its group or organizer link, and check the time and venue. Tap Book this session. If you're new to the group, choose This session only or Join the group, then confirm. A booking waits for the organizer to open the session. A full session may place you on the waitlist.
Arrive and check in
Once the organizer opens the session and you arrive, tap Check in to enter the queue. My queue and games opens automatically. Follow your status from this screen.
Find your queue, game, and team
Check My status. When the organizer queues your game, find Your game and your team, A or B. Your waiting position is an estimate. It can change and is not a waiting time in minutes.
Your turn: check your court
When the organizer starts your game, check Playing now, your court, and the players before going on court. Open Courts to see the session overview. The organizer starts and ends games.
Pause your queue for a break
Finish an active game. If you already have a queued game, ask the organizer to remove you before resting. With no queued or active game, tap Pause queue. Your status changes to Resting.
Rejoin the queue or finish playing
For a short break, tap Ready to play again when you want to rejoin the queue. When you're no longer in an active game, tap Finish playing, then Finish and check out to confirm. Your charges are summarized. To return, use the available on-screen option. Contact the organizer if no return option is shown.
Review your bill and balance
Open the amount tab and review the court, shuttlecock, and other charges. Check the balance, then tap Pay Bill to open the payment details.
Transfer using organizer payment details
Review the organizer's QR code or payment instructions, then transfer using your banking app. Check the recipient and amount before transferring, then save the slip to attach in RacketGo.
Select your slip and submit it for review
After transferring, choose your slip image. Use JPG, PNG, or WebP, up to five megabytes. Check the image and amount, then tap Submit slip for review.
Track slip review and payment confirmation
After submitting a slip, wait for the organizer to review the transfer. Submission does not confirm payment. Confirmation updates the received amount and balance. When no balance remains, the bill shows Paid and you can open the receipt. Use Refresh to load the latest status. You can also check your slip history. Choose a chapter below the video to revisit any step, then try it in your own session.
Common questions
Do I need to sign in to watch?
You can watch this public tutorial right away. Sign in to your account to use the app screens shown in the video.
Does submitting a slip immediately mark my bill as paid?
After submitting a slip, wait for the organizer to review it. Submission does not confirm payment. Check the amount and payment status again after the organizer confirms it.
How do I choose the video language or skip to a chapter?
Choose ไทย or English below the video to change the narration, or select a chapter to play from there.
Ready for your next session?
Sign in as a player and open your sessions to check your queue and payment status.