Open a learner inquiry
Select an inquiry and read its context before replying.
Tutorial · 0:47
Reply to learners and manage conversations
Read learner goals, reply to questions and manage open and closed conversations.
Open a learner inquiry
Recorded in the app using fictional sample data.
Share this tutorial
Share the video from the start, or use the current playback time.
Steps covered in this video
Read the summary or select a topic to open that part of the video.
Understand the learner's needs
Review the learner's goals, level and availability so your answer addresses their question.
Write and send your reply
Reply with the teaching approach, schedule and details to agree, then review the message before sending.
Close a resolved conversation
Close a completed conversation to keep things organized. This does not confirm enrollment or a booking.
Reopen the conversation
Reopen the inquiry when needed and continue from the existing messages.
Full transcript · English
Open a learner inquiry
Open learner inquiries in the coach workspace. Choose the inquiry you want to answer and read the context first.
Understand the learner's needs
Check what the learner wants to practise, their level and when they're available. Answer their question directly instead of sending every detail at once.
Write and send your reply
Write a clear reply about your teaching approach, times and anything else to agree on. Check your message before sending it.
Close a resolved conversation
When you're done talking, close the conversation to keep things organized. Closing it doesn't confirm enrollment or a booking.
Reopen the conversation
If you need to continue, you can reopen the conversation. The existing messages stay there, so you can pick up where you left off.
Common questions
Do I need to sign in to watch?
You can watch this public tutorial right away. Sign in to your account to use the app screens shown in the video.
Does closing an inquiry confirm a lesson booking?
Closing organizes the conversation; it does not confirm enrollment or booking. You can reopen it and continue from the existing messages.
How do I choose the video language or skip to a chapter?
Choose ไทย or English below the video to change the narration, or select a chapter to play from there.
Answer the learner's question
Read the context before replying and organize conversations you have handled.